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Help & FAQ

How is price decided?

The app shows an estimate. Final pay uses verified weight x rate at pickup.

Can I change my address?

Yes. Open Profile → Saved addresses, or change address from Home header.

Where is my Order ID?

On Home cards (short form) and full Order ID on pickup detail / payment receipt.

Where do I see how much I was paid?

After pickup, open History or Done on Home → Payment. You see the same “Paid to you” amount the collector recorded.

How do I message the collector?

Open the order detail and tap Message after a collector is assigned. After the pickup is completed, chat and contact are closed for both sides.

Still need help?